collection.direct
Log in

Cookie Policy

INTRODUCTION

As part of our business, via our website, we collect and process personal data regarding its visitors, prospects and customers. Through this charter, we undertake to ensure the protection, confidentiality and security of the data processed by Collection Direct Sp. z o. o. This charter sets out the main principles and guidelines, without these being limited thereto, of Collection Direct Sp. z o. o. with regard to the protection of personal data. Indeed, we may be required to inform you in a more precise or specific way during the actual collection of data for certain actions or events (for example, by means of special messages under the forms on our websites).

WHY DO WE PROCESS YOUR DATA ?

We process your data for the following reasons:

  • To allow you to discover our platforms and its products via our website. To this end, we deposit cookies to secure and improve the performance of the site and, subject to your consent, we deposit additional cookies to make your browsing experience more pleasant, to carry out prospecting actions adapted to your specific interests;
  • To allow you to log in and send requests. We only process the necessary data such as your contact details. Your payment data is processed directly by the payment providers, under their responsibility: we never have access to it;
  • To keep you informed and to allow us to develop our business. Subject to your consent, we send out newsletters and contest announcements as well as commercial offers. You may refuse to take advantage of these features and, if you have given your consent, change your mind at any time;
  • To answer your questions regarding our products. Our customer service department has access to the data in your customer account, the information linked to your orders or what you transmit to us directly via our contact forms or email.

WHAT PERSONAL DATA DO WE PROCESS?

Besides the information needed for the reasons cited earlier, we may also process the following data that you transmit to us directly:

  • ID: gender, surname, family name, etc.;
  • Contact details: email address, postal address, telephone number, etc.;
  • Any special requests submitted to our customer service department. Furthermore, as our commercial relationship evolves, we may process data that you have not transmitted to us directly:
  • Cookies used for commercial and advertising purposes (subject to your consent), allowing us to understand your areas of interest so we may propose more appropriate sales offers;
  • Your “customer profile”, updated each time you visit our site, as well as any information related to your orders or your interactions with us via our newsletters or our contests, the goal being to make offers that are better suited to your interests.

WHAT ARE YOUR RIGHTS?

Regarding your data, you have the following rights:

  • Right to access: you may ask us what data we have about you and why;

As such you may:

  • Access any and all data that concerns you;
  • Know the origin of the data concerning you as well as the recipients of this information;
  • Obtain a copy of your data;
  • Right to rectification: to ask us to modify certain data, for legitimate reasons, that you are not able to modify yourself via your customer account;
  • Right to oppose: to object, for legitimate reasons, the processing of your data;
  • Right to portability: valid for processing based on your consent or on a sales contract (purchase of our products). This right allows you to recover your data and/or have it transferred to another organization. However, it only concerns data managed by computer (paper files are not concerned) and only data you yourself provide.
  • Right to restrict processing: you may ask us to temporarily stop processing your data for legitimate reasons. This must not be exercised alone but in parallel with another right request such as, for example, the right of opposition or rectification. This allows you to "pause" the use of your data while your other right request is considered.

Therefore, once the processing of your data has been paused, it can only be used in the following cases:

  • You have given us your consent;
  • For the establishment, exercise or defense of legal rights;
  • For the protection of the rights of another person, either natural or legal;
  • For important reasons of public interest of the European Union or any Member State, or International.
  • Right to erasure of your data: to obtain the deletion of your personal data.

You may obtain the erasure of all your data:

  • At any time, if your data is used for prospecting purposes;
  • If the data is not or no longer necessary with regard to the purposes for which it was initially collected;
  • If you withdraw your consent to the use of your data, where the processing was based on your consent;
  • If your data is or has been unlawfully processed;
  • If your data was collected when you were a minor (not applicable to your relationship with Collection Direct Sp. z o. o.);
  • If your data needs to be erased to comply with a legal obligation;
  • If you have objected to the processing of your data and Collection Direct Sp. z o. o. has no compelling reason not to comply with your request. In certain cases we will not be able to grant your request, in particular if Collection Direct Sp. z o. o. is under a legal obligation to keep your data or if your data is necessary for the recognition, exercise or defense of legal rights (eg: data used in the context of litigation). • Right to oppose any commercial prospecting operation may be exercised at any time and with no justification (this is valid for any of our communications);  • Right to define the directives relating to the storage, erasure and communication of your personal data in the event of death. You may exercise these rights by contacting Collection Direct Sp. z o. o. data protection officer by email at contact@collection. Please accompany any request with proof of your identity. 

TO WHOM CAN WE COMMUNICATE YOUR PERSONAL DATA?

We may, if necessary, communicate your personal data to our subcontractors and partners:

  • Relative to payment
  • Relative to communication and marketing

We may also communicate data to legal authorities upon justified request. We neither sell nor share your data with third parties, other than our subcontractors and partners, for our own purposes.

FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We only keep your data for as long as it takes to fulfill the intended purpose. For this we take into account the applicable legal deadlines. In more explicit terms, it depends on your status:

  • If you are a prospective consumer who has never placed an order nor ever had an account on our site or platforms, then we only have your data (subject to your consent) in connection with our newsletters, contests and cookies:
  • You will remain in our contact database for 3 years, unless you request to leave earlier, starting from your last interaction with one of our communications;
  • Cookies are kept for a maximum of 12 months
  • If you are a customer who has at one point placed a request, or identified yourself by contacting our customer service:
  • Your account data is kept for up to 5 years, starting from the last connection. However, due to tax obligations, Collection Direct Sp. z o. o. will keep proof of orders and payments for a minimum of 10 years;
  • Your exchanges with our customer service are kept for up to 10 years (1 year if they are not related to any order);
  • Cookies are kept for a maximum of 13 months

WHAT IS OUR COOKIES POLICY?

The term cookies is to be taken in the broad sense: it designates all the tracers deposited and/or read, for example, when consulting a website, reading an e-mail, or during installation or use of any software or mobile application. Cookies based on a file that can be stored on the user's computer when browsing aim to simplify browsing on the sites (automatic authentication, personalization of certain information, etc.) and/or to personalize the advertising appearing to users while browsing. It is this type of cookie that we use. Collection Direct Sp. z o. o. uses cookies or other tracers to facilitate use of the site and make it more pleasant by allowing the consultation and sharing of multimedia content; to produce statistics on visits and navigation; to improve the performance and security of the site; to offer special operations and organize contests in connection with our social networks; to personalize the content offered and to offer you, on our site or those of our partners, advertisements adapted to your centers of interest. Some cookies, other than functional and security ones, require your consent to be placed. This consent was requested during your first visit to our site and is requested again at least every 13 months. Certain features of our site (content sharing on social networks, statistics, advertising, etc.) rely on services offered by third parties. When you give your consent, these third parties place cookies that allow you to benefit from the associated functionalities (for example, view a Youtube video or share your favorite article on Instagram) or allow us to achieve the objectives set out below. Via these cookies, these third parties collect and use your browsing data for their own purposes, in accordance with their privacy policies. Below you will find details about the cookies used by Collection Direct Sp. z o. o.

STRICTLY NECESSARY FUNCTIONAL COOKIES

These cookies allow our site to function optimally, which is why we do not ask for your consent to use them. You can force their deletion using your browser settings, however your user experience may be severely degraded. Cookie Name Finality / Purpose Duration

THIRD-PARTY COOKIES INTENDED TO IMPROVE SITE INTERACTIVITY AND BUSINESS OPERATIONS

Collection Direct Sp. z o. o. relies on certain services offered by third-party sites in order to:

  • Allow you to view certain external content directly on our site (product presentation videos for example);
  • Allow you to easily share content on social networks;
  • Offer you additional features to facilitate your purchases, collect your opinions or organize contests;
  • Allow us to obtain traffic statistics useful for improving our site (e.g. number of visits, most consulted pages, etc.). We use this data to identify any malfunctions on the site and the improvements to be made. The information collected, crossed with other data sources, also allows us to carry out advertising targeting;
  • Allow us to carry out commercial prospecting / marketing operations. During your first visit to our site and at least every 13 months, a banner informs you of the presence of these cookies and invites you to indicate your choice (consent to their deposit or not). They are only deposited if you accept them. You can inform yourself at any time and configure your cookies to accept or refuse them by clicking here. Cookie Name Finality / Purpose Duration

MODIFICATION OF THE CHARTER

Until a new version replaces this charter, it is the only one able to be opposed. It is subject to change. Collection Direct Sp. z o. o. reserves the right to update or modify it at any time and without notice. You are therefore advised to consult it regularly.